Challenge ID
Include the request or match ID when the issue relates to a game request.
Support
Get help with accounts, wallets, requests, and match outcomes.
Support is designed around the Kakosino flow: account access, Kako balances, open requests, accepted matches, results, and settlement questions.
Send a support request
What to include
Wallet state
Mention whether Kako was available, locked, refunded, or settled.
Game context
Tell us the game name, opponent, and approximate start time.
Expected outcome
Explain what you expected to happen after the match or payment action.
1
We verify the record
Support checks request data, wallet locks, and match settlement state.
2
We review context
If the issue is match-related, game event records will be reviewed when available.
3
We resolve balance
The outcome may be a settlement, refund, correction, or escalation.
4
We close the loop
The player receives a clear explanation of what changed and why.